How is my order processed?

All orders are processed and shipped only on business days, Monday through Friday, excluding major holidays. Orders are shipped within ten (10) business days after the date the order is placed. After orders are authorized and verified, processing time can take a day,; excluding weekends or holidays. When your order is shipped, you will receive an email with the tracking information.

Please be mindful that our products are handcrafted and to ensure quality, each order is constructed with care. Shipping delays may apply depending upon volume and time of year.

If you have any questions or concerns, contact us via email: info@scalptini.com

I submitted my order, can I make changes to it or cancel?

We will attempt to make changes to orders on the same day that it was placed, depending on our volume and the time of year, we may not be able to make any changes. Errors found after your order has been shipped will NOT be able to cancel the order or issue a refund. Please email to cancel orders.

Shipping Policy

USPS PRIORITY MAIL- DOMESTIC SERVICES: 3-4 Business Days

Most in-stock items generally ship from our fulfillment center within ten (10) business days and arrive within 3-4 business days. Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas. You may track your domestic orders by visiting www.USPS.com.

Please note: Although we try our best to deliver your items during the estimated time frame, delivery dates are not guaranteed.

​Scalptini is not responsible or liable for any USPS errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund.

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USPS INTERNATIONAL SHIPPING SERVICES: 4-14 Business Days

International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout.

Please note: Although we try our best to deliver your items during the estimated time frame, delivery dates are not guaranteed.

Most in-stock items generally ship from our center within ten (10)  business days and arrive within 4- 14 business days after your order is received. ("Business days" are Monday-Friday, excluding holidays). Since delivery time frames vary depending on destination, a more accurate estimate will be provided during checkout.

Scalptini  is not responsible or liable for any USPS errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund.

You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Tracking Information

Upon placing your order you will receive two emails, (1) an email stating that your order has been received and (2) your shipping and tracking information. When your order is being shipped, you will receive a shipment confirmation e-mail.  The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at info@scalptini.com. Please allow up to ten (10) business days after the order is placed to receive a tracking number.

Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information; if you have placed an order and do not receive an email stating that your order has been received, please contact us as soon as possible to resolve this issue, info@scalptini.com.

Please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered, and you receive the shipment, please make sure your address is entered correctly.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package says “returned non-deliverable”, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge. Keep in mind that before order are dispatched, we will need to confirm with your card issuer. We will work to ensure that this is an easy process with minimum delays.

If your tracking information states that your package was delivered and you have not received it, please contact USPS. Scalptini is not liable for packages that states "to be delivered." Also, we do not issue refunds for packages that state "to be delivered." Please reassure that your address provided is deliverable in a safe and secure location.

Return & Exchange Policy

Unfortunately due to the nature of our business, we are unable to issue refunds for any reason. All products, tools, and merchandise sold by Scalptini is sold without a guarantee. Scalptini does NOT guarantee effective results for each customer, each customer is different from the next. By making a purchase with Scalptini, you are confirming that you agree to our" no refunds" policy. If you have any additional questions about this policy or concerns about our products, tools, or merchandise, email us at: info@scalptini.com. Emails will be answered within 24 hours of receipt, emails sent on weekends or holidays will be answered on the next business day. Enjoy!